Please do not book a GP appointment or attend your GP Practice if you’ve visited or travelled through mainland China, Hong Kong, Japan, Macau, Malaysia, Republic of Korea, Singapore, Taiwan, or Thailand and have symptoms of cough, fever or shortness of breath within 2 weeks of returning, or if you have symptoms of cough, fever or shortness of breath after being in contact with someone with a confirmed case of coronavirus. 

In Northern Ireland, please stay indoors and call the coronavirus 24/7 helpline on 0300 200 7885, even if symptoms are mild.

You can now order your repeat medications and book GP appointments online.  Ask at reception for more details on how to register for this service. 

Rights & Responsibilities

You have the right:

    • To be treated with courtesy and respect and in confidence

    • To have appropriate follow-up where deemed necessary

    • To have your requests for appointments responded to fairly and wherever possible, to have you seen by a doctor within 2 working days

    • Not to be kept waiting for your consultation unduly, though times this will be unavoidable as the doctor may have emergencies to deal with

    • To make a complaint and have this responded to as explained previously

    • To be treated appropriately, effectively and in accordance with current guidelines

    • To be treated without discrimination with regard to race, gender, social class, age, religion, sexual orientation or appearance

As a patient of this practice, you have a responsibility to:

    • Treat all Practice Staff with the same courtesy and respect we offer. If a patient is abusive to any member of staff we have the right to remove that patient from our list. Zero Tolerance Policy on physical and non physical abuse

    • Be on time for your appointments and let us know as soon as possible if you are unable to attend

    • Keep us informed of any change of address, telephone number or circumstances, so that communication with you is not jeopardized

    • Make suggestions or complaints regarding any deficiencies, inequalities or problems you perceive with our service


    • Carefully follow our advice and instructions particularly with regard to the taking of medication and returning for check-ups

    • Respond to our invitations for monitoring your condition, for health checks, screening of cervical smear tests and breast x-rays

    • Make sure your children attend for their vaccinations. If you have any concerns, we are happy to discuss these with you

    • Remember that a home visit takes up a considerable amount of the doctor’s valuable time. If at all possible, the patient should attend the surgery

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